Frequently Asked Questions

Please reach us at info@yourfamilymd.com if you cannot find an answer to your question.

Can I use my insurance for the services?

I do not accept insurance. We are out of network to avoid the hassles and delays created by insurance billing, coding, and approvals. Instead, we partner directly with you for our services.

Why you decided to stay out of accepting insurance?

This is a common question that arises. I have witnessed how the influence of the health insurance industry has shaped our healthcare system, often leading to rushed, impersonal, and complicated experiences when seeking basic primary care.

The idea behind creating this membership came from a deep desire to address these issues and provide people with convenient access to a doctor while promoting their overall well-being. My goal was to remove the barriers and negative experiences that individuals frequently encounter when trying to see a doctor and empower them to regain control of their health.

To achieve this, I made significant changes to my practice. I wanted to ensure that my patients have convenient access to consultations, more time with their doctor, and a personalized experience where they never feel like just another number.

These changes involved removing my service from the constraints of insurance and establishing a direct partnership with my patients through a direct care membership model.

Additionally, I transitioned my practice to a virtual setting, enabling patients to consult with their doctor from the comfort of their own homes. By reducing the number of patients I care for, I can provide exceptional attention and support to each individual.

These changes resulted in a direct service that allows prompt access to an online doctor without the hassles of health insurance, ensuring a personalized and patient-centered approach. My intention is to create an extraordinary healthcare experience and accompany my patients on their journey toward a healthy life.

Do I need health insurance to join?

Patients with and without insurance can join the membership. Our service is virtual care and independent of insurance.
We recommend that patients have health insurance or a health-sharing plan to help cover the cost of unexpected, expensive events such as accidents, surgeries, and cancer. Also, should they desire to use their insurance for specialized testing, imaging, and specialist consultation.

Do I speak directly to the doctor?

Yes. However, during business hours, our doctor is caring for other members, you may speak to our virtual assistant, who will relay health-related concerns to your doctor, and your doctor will contact you within 24 to 48 hours.

Who is this membership for?

This is for patients who want to become proactive toward their health.
Patients who want more than care whenever they are sick.
Patients who want prompt access to their doctor.
Patients who do not want to depend solely on their insurance for their health needs.
Patients who want to take their health seriously.
Patients who want to establish a relationship with their doctor.
Patients who are committed to investing in themselves.
If this is you, I look forward to partnering with you in your journey of creating a healthy life.

Can the doctor replace the doctor assigned by my insurance?

No. We recommend that you maintain care with the doctor in network with your health insurance as patients need at least an in-person physical exam every year and for medical needs that required in-person physical evaluation.

What If I don't want to become a member, can I still see the doctor?

Yes, we offer one-time online consults.

Do you offer in-person consultations?

Yes, we offer in-person consultations on Wednesdays only for yearly physical examinations, wellness checks, or chronic condition management.

What if the doctor is on vacation?

Even on vacation, I will still be available by phone for your urgent needs unless I am out of the country (which rarely happens). I will notify you by email before any vacation unless there is an emergency with short notice.

What if I decided to cancel or experience financial difficulties?

I understand that life brings unexpected changes. I value open and honest relationships with my patients. I do not have a minimum commitment, but I ask that you provide us with a 30-day notice if you wish to cancel. If you decide to rejoin after canceling, there is a re-initiation fee of $99, and it will also depend on the availability of spots in my patient panel.

I also understand that financial difficulties can arise. If you're facing economic challenges and would like to continue your membership, please don't hesitate to inform us. I am here to support you during the ups and downs.

Are my medical records shared with insurance carriers or government agencies?

No, I prioritize patient privacy. Your medical records will never be shared with any third party unless you specifically request us to do so or in the case of a subpoena or search warrant issued to Your Family MD.

How will I know if the doctor is right for me?

It's essential to establish a good fit between you and your doctor. That's why we offer a complimentary "Meet & Greet" Session to discuss your healthcare needs, expectations, and all the pros and cons you might encounter. This visit provides an opportunity to ensure a productive and healthy relationship based on mutual understanding.

Our services works well with insurance.

Although we do not bill insurance directly, our services can complement your coverage. Patients with a PPO insurance plan can seek reimbursement directly from their insurance company for medical services provided by Your Family MD. The fees paid for medical services can also be counted towards a high-deductible insurance plan.

Need help finding the right insurance?

Navigating insurance options can be overwhelming, but we're here to help. We can connect you with a trusted broker agent who can assist you in finding coverage for hospitalizations or other specific needs. Insurance coverage provides peace of mind, and with Your Family MD, you'll have a doctor you can easily reach out to.

Patients who have insurance can still use their insurance for labs, imaging, and medications at any facility of their choice, depending on their insurance coverage. For those without insurance, we have discounted prices for routine laboratory tests and negotiated discounted prices on imaging in South Florida.

If we haven't answered all of your questions, please feel free to contact us via phone or email. We are here to provide further assistance and address any concerns.

Does the membership replace my health insurance?

No. The Online Care Membership is not intended to replace your primary care doctor; it is not health insurance; it's designed to complement and enhance your existing healthcare experience. It's for those who aspire for more—a true partnership in their health journey.

Think of it as an opportunity to work hand in hand with a dedicated doctor who will go above and beyond to understand your unique health needs and help you achieve your goals. We're here to provide a holistic approach, addressing your symptoms and the underlying causes of health challenges.

My Online Care membership gives you access to personalized consultations, comprehensive treatment plans, and ongoing support to optimize your health and well-being. It's about creating a genuine relationship built on trust, empathy, and collaboration.